Privacy Policy

Last updated: June 2026

1. Who We Are

Cleaning Services Newcastle operates the website www.cleaningservicesnewcastle.uk. We provide domestic cleaning, deep cleaning, end of tenancy cleaning, and related services across Newcastle upon Tyne and surrounding areas.

For any data-related questions, contact us at: quotes@cleaningservicesnewcastle.uk or call 0191 666 9848.

2. What Data We Collect

When you use our contact form or enquiry form, we collect:

  • Your name and email address
  • Your phone number (if provided)
  • Your area or postcode (if provided)
  • The service you are enquiring about
  • Any message or property details you submit

We do not collect payment card details, and we do not create user accounts. We do not use analytics tracking scripts or advertising cookies.

3. How We Use Your Data

We use the information you provide solely to:

  • Respond to your enquiry and provide a cleaning quote
  • Arrange and manage your cleaning bookings
  • Communicate with you about your service

We do not use your data for marketing purposes without your explicit consent. We do not sell, rent, or share your personal data with third parties for commercial purposes.

4. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

  • Contract performance — to respond to your enquiry and deliver the service you request
  • Legitimate interests — to manage our business and communicate effectively with clients
  • Legal obligation — where we are required to retain records by law

5. Cookies

This website uses a single session cookie to protect against form spam (CSRF token). This cookie is essential for the security of our contact form, contains no personal information, and is deleted when you close your browser. We do not use tracking, analytics, or advertising cookies.

6. Third-Party Services

We use Google Fonts to load the Poppins and Karla typefaces. This causes your browser to make a request to Google’s servers when you visit the site. Google may collect your IP address as part of this request. See Google’s privacy policy for details.

Our emails are sent via Hostinger’s SMTP service. Your enquiry details are transmitted securely to process your request.

7. Data Retention

We retain enquiry data for as long as is necessary to respond to your request and manage any ongoing service relationship. Client records are kept for up to 7 years for accounting and legal purposes. We do not retain data for longer than necessary.

8. Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (right to be forgotten)
  • Object to processing based on legitimate interests
  • Request restriction of processing
  • Data portability (where applicable)

To exercise any of these rights, contact us at quotes@cleaningservicesnewcastle.uk. We will respond within 30 days. If you are not satisfied with our response, you may complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be published on this page with an updated date. Continued use of the site after changes constitutes acceptance of the updated policy.